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sterling accredittion
lodging a complaint
 

You can make a complaint to Sterling Accreditation in 2 ways, using the form below or by sending a completed complaints form to us by post or by email to: complaints@sterlingaccreditation.com

When referring a complaint to Sterling Accreditation, complainants should gather as much information as possible. In order for a complaint to be fully acknowledged the information required is as follows:

  • Name and address of complainant
  • Contact details: daytime number, mobile number and email address
  • Name or Membership No. of Assessor who carried out the Energy Assessment
  • RRN number of report if available
  • Date the energy assessment was carried out
  • Description of complaint or issue.

Full details of Sterling's Customer Complaints Procedure can be found by Clicking Here

Complaints Department
Sterling Accreditation Limited
15 Basepoint, Harts Farm Way
Havant
Hampshire PO9 1HS


Customer Complaints
Name of Complainant *

First
Last
Date of Complaint *

DD 		/
MM 		/
YYYY
Position of Complainant *
If other Please Specify
Your Address *

Street Address

Address Line 2

City
County

Postcode
Country
Phone Number *
Additional Phone Number
Email *
Preffered Contact Route *

About the Energy Assessor

Please provide all the information you have
Assessors Name *

First
Last
Assessor Number - STER

Property Complaint Details

Please provide full details of the property the complaint is about
Property Address
If different from Above.

Street Address

Address Line 2

City
County

Postcode
Country
Property Reference No.
The EPC/DEC Number
(if known)
Date of Assessment *

DD 		/
MM 		/
YYYY
Complaint Details
Please be as detailed as possible or upload separate document *
Upload more information
Todays Date *

DD 		/
MM 		/
YYYY
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Registered Address: 15 Basepoint, Harts Farm Way, Havant, PO9 1HS