Access to the Members Area

When you join Sterling Accreditation you will be given a username and password to access the Sterling Member’s Area, which has four main features:

1. Lodging Energy Reports
2. Scheme Documents and software downloads
3. Lodgement and Invoice History
4. QA History and Reports

Support

Sterling's helpdesk is open to all prospective members, members, clients, customers (including third party customers) and the general public. Enquiries can be placed by phone, email, post or via an online support ticket.

• Access Sterling Support
• Access Sterling Knowledgebase

Operating Hours

The phone helpdesk is open from 9 am. to 5 pm. each business day.
Email and Online support ticket generation is available 24 hours a day.

T: 0845 496 1215

Annual Membership - First membership year FREE

EPC Level 3&4 - £18 inc. Landmark fees

DEC - £13 inc. Landmark fees

AIRCON - £15 inc. Landmark fees

Membership Renewal

Free to all those lodging more than 25 EPCs and or DECs in the previous annual membership period. £50 for all those lodging less than 25 EPCs and or DECs in the previous annual membership period.

*All Prices exclude VAT

For individuals who have already qualified and require:

Commercial Energy Assessor Accreditation - Level 3, 4 & Display Energy Certificates (DECs)

• Qualification application process
• Qualification route guidance
• Recognised Qualifications
• Qualification route Application form

• APEL Application form - New Applicants
• Overview of Application
• Guidance Notes to applicants
• Professional Memberships
• Witness Statement Guidance

  Technical updates - Including a Weekly Tip

As a member of our scheme you will be sent regular updates that will keep you up to date with the latest changes in conventions and legislation within our industry. All updates and news articles are held within our Members Area for you to review at any time.

  insurance

Energy Assessors must have a minimum level of indemnity cover in place which is proportionate to the risks associated with the provision of an EPC, and is in any case no less than £100,000 per EPC.

Sterling Accreditation offers £2,000,000 Pay-per-Click Professional Indemnity Insurance. Full details are available on request.

  CPD (CONTINUOUS PROFESSIONAL DEVELOPMENT)

As an accredited Energy assessor, it is a CLG requirement to carry out a specified number of hours of CPD in each accreditation year in order to keep you up to date with the latest conventions and guidance. Click Here for a full guide on the CLG CPD requirements.

Sterling provides a number of CPD courses on a variety of subjects. For details on up and coming courses Click Here

  QUALITY ASSURANCE

Quality Assurance is a mandatory requirement of all Accreditation Schemes and helps to ensure that Energy Performance Certificates (EPCs) and Display Energy Certificates (DECs) are produced to an accurate and consistent standard throughout the industry. A brief summary of the required QA is as follows:

• Audit the 1st report for every new member within 30 days of lodgement
• Have at least 1 report for each member audited every 6 months
• Audit 2% of total reports per member

Our 14 stage quality audit on EPCs, DECs and Air Con Certificates will provide you with the confidence that the certificates you are lodging or have had commissioned are correct and have been checked by a quality organisation.

As a member of Sterling Accreditation we will undertake all of your QA audits in a fair and timely manner and provide you with a full and comprehensive written report for each EPC audited.

For full details on what to expect from a Sterling Quality Audit of EPCs - Click Here

  complaints and appeals

How do I make a complaint?

You can make a complaint to Sterling Accreditation in 2 ways, using the form below or by sending a completed complaints form to us by post or by email to: complaints@sterlingaccreditation.com For full details on making a complaint Click Here

How do I make an appeal?

Sterling are always prepared to listen to Assessors and members of the public, if you feel the need to appeal against a decision that Sterling have made Click Here.